In a post on DevHub CEO’s LinkedIn titled: DevTrend: Moving Marketing In House? Mark Michael noted three common threads from current customer conversations: Infrequency - companies wanting to control the total experience on an ongoing basis Owning the relationship - brands want to control the information/ relationship from start to finish Asymmetric information - measuring effective ROI through analytic dashboards is easier for companies/ brands now A reader of the post noted a Harvard Business Review article ...